Shipping and Refund Policy

Shipping and Refund Policy for HABIHOME

Shipping Policy:

1. Delivery Time:

   • Orders are processed within 1-2 business days.
   • Delivery usually takes 3-7 business days, depending on your location.

2. Shipping Charges:

   • Free shipping is available for orders above a specific value (as displayed during checkout).
   • For orders below this value, a flat shipping fee will apply based on the destination.

3. Order Tracking:

   • Once your order is shipped, you will receive a tracking number via email to track your shipment.

4. Damaged or Lost Items:

   • If your package is damaged during transit or goes missing, please contact us at ihababudaya1999@gmail.com within 48 hours of delivery for assistance.

Refund Policy:

1. Eligibility for Refunds:

   • Refunds are only applicable for defective or damaged products.
   • The product must be unused and in its original packaging to qualify for a refund.

2. Timeframe for Returns:

   • Customers must request a return within 14 days of receiving their order.

3. Return Process:

   • Email us at ihababudaya1999@gmail.com with your order details and photos of the defective or damaged product.
   • Once approved, you will receive instructions on how to return the item.

4. Refund Method:

   • Refunds will be processed within 7-10 business days after the returned item is inspected.
   • The amount will be credited back to the original payment method.

5. Non-Refundable Items:

   • Products on sale or clearance cannot be refunded.

6. Shipping Costs for Returns:

   • Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

For any additional questions or concerns, feel free to reach out to us at ihababudaya1999@gmail.com. We’re happy to assist!